Uber has had quite a year and lost some business during the #deleteUber campaign which pushed for users to delete the Uber app from their mobile devices. With all the negative publicity, I began to shift more towards Lyft over the last year. I travel for work in sales and I was, at first, a die-hard Uber customer. Then I started noticing more and more of my friends using Lyft, so I gave them a try. I have to say, that while many drivers drive for both companies in many areas of the US, I enjoyed the overall Lyft experience better this year than Uber. Perhaps many others were feeling the same way.
The company now has some new leadership with the eventually goal in mind of taking the company public, which I am sure the employees would love. However, it may be too little too late. This is so often the case with startups as they are struggling to make themselves valuable in the market. Uber has not had a good history of treating their drivers well, and their drivers are the face of the company to many a weary traveler. This has to become a focus for the company. No one wants to get in the car with an irritated driver. My experience has been that Lyft drivers are happier with the way Lyft treats them. I will often prod them for commentary while I am riding, because I am a concerned customer. These share-riding services are a major part of my regular travel and I much prefer them over taxis.
Have you use a share-ride service from the airport or within a large city as a primary mode of transportation? What do you think about the two companies? While we may have our favorite, the truth is that the services available to you vary by city…and country. So, we should push for these services to expand. I hope that Uber can really pull themselves out of this situation, which appears to be happening from the looks of this article. Competition is good for the consumer.